Please Read & Understand

The following terms and conditions apply to all Tours organized by Xclusive Tour & Travels (hereinafter referred to as “xtntbd.com”) For this purpose, the term “Tours” shall include all room accommodation bookings at hotels, resorts, excursions, tours, transfers, rentals, etc., that have been organized on your behalf by xtntbd.com.

If your booking includes Xclusive Flights or Xclusive Accommodations or other services, provided by someone other than xtntbd.com or its appointed agents, whether xtntbd.com has acted as the agent or not, then your contract shall be subject to the conditions set forth in the applicable Xclusive Travel and Tour Operator’s policies, or in the case of an Airline, the airline’s applicable booking conditions. These conditions do not affect your statutory rights.

Any arrangements which you make while on your Xclusive Vacation and which are not made through xtntbd.com are ones for which we have no responsibility or liability.

1. Making a Booking

When you make a booking with us you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract will exist upon our accepting any monies from you towards the booking or upon the issue of our confirmation or itinerary, whichever is the earlier. These conditions in conjunction with the information set out in our published information form the entire agreement between yourself and xtntbd.com.

When you make a booking with xtntbd.com and we accept it, the total cost of the Xclusive Tour Package becomes due and payable immediately, unless we have agreed in writing that you should pay an initial deposit. In any event, the full amount of your Xclusive Tour Package must be credited to xtntbd.com a minimum of 30 days BEFORE your scheduled departure. (This is so because some services require full payment to confirm the booking.)

2. Prices

Prices are fixed at the time of booking and generally will not be subject to any surcharges. The only exception will be an increase in our costs arising as the result of any government action including but not limited to, new or increased taxes such as VAT. When a surcharge is payable an administration charge of 500 TAKA per person, together with an amount to cover travel agents commission (if applicable) will be added. If this means that you have to pay more than 20% of the original booking price you will be entitled to a full refund of all money paid in respect of your booking, except an amendment charge. Should you decide to cancel because of this then you must exercise your right to do so within fourteen days from the date we advised you of the amount due.

We reserve the right to change our prices at any time before you book including any special rates that we may offer from time to time, which may not be the same as those published on this website. Please note that ALL RATES are determined based on the actual time of travel, and NOT the booking date. In some cases, posted rates may expire or become invalid after the booking date and before the actual date of travel. In this case, we will confirm and charge the new rate that will be in effect at the time of travel. (see VALID FROM DATES below room rates, to confirm validity)

3. Changes by You

If you wish to change your booking with xtntbd.com in any way and we can accept the change, we reserve the right to charge 1000 BDT per person, per amendment provided that your instructions are provided in writing, and are received at least 60 days prior to your scheduled departure. Thereafter, except as provided by applicable law, cancellation charges as specified in Condition 7 below, shall apply.

4. If the Booking is cancelled

You or any member of your party may cancel all or part of your Tour at any time, proved that the cancellation is made in writing to us by the person who made the original booking. You will receive a refund of the amount paid (excluding any amendment charge) less the cancellation fees specified below.

Period before Scheduled Departure Date that Notice of Cancellation is Received

Cancellation Charge as % of Booking Price

46 days or more: None

31 – 45 days: 25%

15 – 30 days: 50%

Less than 15 days: 100% (no refund)

5. Special note:

If your xtntbd.com package includes international or domestic air tickets, xtntbd.com acts as an agent for the airline or flight consolidator and the airline or flight consolidators’ cancellation or amendment charges shall apply.

6. If We Amend your Booking

It is unlikely that we will have to amend your Xclusive Tour Package booking. However, occasionally changes may become necessary which we reserve the right to make at any time. Most of these changes are minor and we will advise you at the earliest possible date.

Confirmed dates will be as shown on your itinerary. Should a material change become necessary, we will inform you as soon as reasonably possible. You may decide whether or not to accept the change, however, you must accept or reject the proposed change in writing within 72 hours of notification, otherwise, we will assume that you have accepted the proposed change.

If you do not wish to accept a material change, we will give you a full refund and in addition, whether or not you accept a material change prior to departure, we will also give you compensation for your inconvenience based on the following:

Period before Scheduled Departure Date within which a material change is notified

Compensation payable to you or your travel agent,

25 days or more: Nil

11 days to 25 days: 500 Taka

10 days or less: 1000 Taka

These are the only forms of compensation that may be paid to you. As we do not control the day-to-day management of your Xclusive accommodations, it is possible that we may be advised that the reserved Xclusive accommodation may not be suitable or available upon your arrival. If this happens, we will endeavour to provide accommodation of at least the same standard, in the same geographic area. If only accommodation of a lower standard is available, then we will refund the difference of the advertised price between the accommodation booked and that available together with compensation of $10.00 per person for your inconvenience.

IMPORTANT NOTICE: We are not responsible for changes which arise as a result of events outside of our control, such as technical or maintenance problems with transportation, changes imposed by re-scheduling or cancellation of Xclusive flights by an airline, or main charter company, war or threat of war, civil strife, industrial disputes, natural disasters, bad weather or terrorist activity.

7. If We Cancel your Booking

We reserve the right in any circumstance to cancel your booking. However, in no case will we cancel your booking less than 30 days prior to departure, unless it is for reasons outside of our control or for non-receipt of payment by you. If we do cancel your booking (other than for late or non-payment) we will offer you a full refund of all monies paid in respect of the Xclusive Tour booking.

8. Our Liability

Our obligations and those of our suppliers providing any service or facility involved in any part of your Xclusive Tour are to take reasonable skill and care to arrange for the provision of such services and facilities and, where we or our supplier is actually providing the service or facility, to provide them with reasonable skill and care.

9. Documentation

Where travel & health documents are necessary to comply with the requirements, it is YOUR RESPONSIBILITY to procure them. If failure to obtain any such documents results in fines, surcharges or any other financial penalty being imposed upon us, then you agree to reimburse us accordingly. You must ascertain by consulting your own doctor, if necessary the specific precautions deemed prudent for the country or destination you intend to visit and to ensure that the appropriate medication, inoculations or other precautions are taken.

10. Conditions of Carriage & Xclusive Accommodations

We are neither a carrier nor a provider of Xclusive accommodations. Each journey (whether undertaken or not) that you book by land, sea or air is governed by the conditions of the carrier undertaking to provide that carriage. Some of these conditions limit or exclude liability and are often the subject of international agreements. Copies of the applicable agreements are available for inspection at the offices of the carrier concerned.

It is your responsibility to re-confirm the onward or return sectors of any air journey with the carrier concerned and according to such carrier’s regulations. When you book Xclusive accommodations (whether provided or not) its availability or provision is subject to the ‘house rules’ of the Xclusive hotel or other Xclusive accommodation providing or undertaking to provide such accommodations.

11. Termination

We reserve the right in our absolute discretion to terminate your Xclusive Tour without notice should your behaviour be such that it is likely in our opinion, to cause distress, damage, annoyance or danger to any other person. In such circumstances, no refund or compensation will be due to you.

12. Unused Services

No refund will be due to you in respect to the non-utilization of any part of the Tour arrangements made for you, by xtntbd.com Agency.

13. Insurance

It is a condition of the agreement between us, that you take out adequate Xclusive Vacation insurance against cancellation charges, unexpected curtailment of your vacation, medical expenses arising overseas including repatriation, loss or damage to luggage and personal liability claims against you.

Should you fail to secure such Travel Insurance coverage prior to your Travel, then you accept full responsibility for yourself and all of the members of your party, and indemnify xtntbd.com Agency and our overseas Travel agents and representatives (as applicable) for any and all costs that may arise, which would otherwise have been met, had such travel insurance been in force.

14. Complaints

We do our VERY BEST to ensure that your Xclusive tour arrangements go according to plan. However, if you have a complaint arising out of what we have agreed to provide for you, please let us know at the earliest possible opportunity. If necessary by calling our main office at +8801893034456 from wherever you may be. If a problem arises during your trip, please contact us immediately, so we can help you.

If your complaint cannot be resolved locally, you should advise us within 30 days of the incident, in writing, by giving your xtntbd.com confirmation number, a detailed description of your complaint and other relevant information. Please mail written complaints or feedback to: [email protected]

Please Note: that if you do not follow our complaint procedure, we CAN NOT accept responsibility for your complaint, as we would have been deprived of the opportunity to investigate the matter on your behalf, and where possible, help you to resolve the problem.

15. Effective Date

The effective date of this policy is June 28, 2022. It replaces all prior privacy policies issued by xtntbd.com. We reserve the right to change our policy at any time. Revisions of this policy will be posted on our xtntbd.com website and mailed to our customers periodically (if required), as required by law. Visitors to this Xclusive Tour And Travel Website should review our policies from time to time to stay abreast of changes.